Operations Manager


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Operations Manager


HelloFresh is on a mission to transform the way the world thinks about home cooking. Forget the hassle of supermarkets, or the tiresome process of planning your weekly meals - we deliver to your door all the ingredients, instructions and inspiration needed to make delicious meals at home, from scratch.

At just 9 years in, we’re the industry leader and have delivered hundreds of millions of meals to millions of households worldwide and are passionate about disrupting one of the last industries to go online - food and grocery.

But most importantly, it’s our incredible people who make HelloFresh what it is. We thrive on giving our employees an inclusive working environment, in which they have access to development opportunities and in which their voices are heard and valued every day. This helps us best reflect and serve our customers.

So if you’re keen to join a caring, fun, and energetic team, look no further!

About the role:

In a nutshell, you’ll work directly with our Senior Operations Manager and will be responsible for the running of successful shifts to ensure you have a skilled, motivated team so that all of our customers' boxes are packed perfectly each and every time.

We look for people who demonstrate a real customer obsession, earn trust quickly and have experience in developing the best talent the industry has to offer.

What will you be doing?

  • Oversee the receipt of our products through to production and dispatch of our customer boxes, through our operation.
  • Lead a team of Shift Managers and Line Leaders to deliver shift performance and continuous improvement.
  • Deliver the shift in line with our key KPIs surrounding health and safety, quality, food safety, and team culture.
  • Dynamically resolve issues to reduce the impact they could have on the performance of the shift and the impact this could have on our customers
  • Develop and empower the operational team through several layers of indirect reports
  • Think outside the box (pun intended) about our business, delivering impactful projects in areas from customer experience to waste management and lean production
  • Stamp your mark on our growing HelloFresh employer brand, recruiting the future of the business

Who you are:

  • Ideally, be from an Operations background with experience in managing a large indirect team in a high-performing operation.
  • Experience in working with various warehouse management systems.
  • Demonstrated adaptability to a fast-paced and constantly changing environment.
  • Propensity to lead from the front, developing those around you to be better than yourself. 
  • Proven ability to engage and motivate not only direct reports but peers and supporting functions.
  • Great communication skills and decision-making capabilities. The logical approach to decision making.
  • Energy, enthusiasm, commitment, and a can-do flexible attitude.
  • Strong understanding of health and safety and its application in a warehouse/production environment.
  • Experience with / strong understanding of a food hygiene environment and automated operations is beneficial.
  • Great sense of humor.
  • You are able to work night shifts and weekend shifts.

What you’ll get in return: 

  •     70% discount on HelloFresh boxes from day 1
  •    Free local gym access or private health care
  •    Pension scheme contribution
  •    Additional working flexibility available after 6 months
  •    Access to our Learning & Development platform, to keep learning on top of  your daily tasks!
  •    Borrow my Doggy Premium account
  •    Free breakfast, hot and cold drinks every day
  •    Weekly Power Sanctuary Yoga class
  •    Employee Assistance Programme provided by Health Assured
  •    Regular fun activities and team building

Start date: ASAP

Location: Banbury, Oxfordshire

Working hours: shift pattern is to work days and nights in a rotating pattern: Sunday to Wednesday / Wednesday to Saturday

Recruitment process: first, you will be contacted by a member of our Talent Acquisition team. If successful, you will be invited to work on an Excel test. If all goes well, you will be invited to two video interviews (one culture fit, and one competency for which you will need to prepare a case study).

We are an Equal Opportunities Employer and we welcome applications from all candidates regardless of age, race, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity/paternity, religion or belief.

All our sites in the UK are wheelchair accessible.


Not being challenged to your full potential? Need a Fresh start? Want to join the team that is #MakingNormalNewAgain?

This role might just be the right one for you, please use the link below to apply!

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