At HelloFresh, our mission is to change the way people eat - forever. From our 2011 founding in Europe’s vibrant tech hub Berlin, we’ve become the global market leader in the meal kit sector and inspire millions of energised home cooks across the globe every week.
We offer our meal kit boxes full of exciting recipes and thoughtfully sourced, fresh ingredients in more than 12 countries, operating from offices in Berlin, New York City, Sydney, Toronto, London, Amsterdam and Copenhagen and shipped out more than 250 Million meals in 2019. Our more than 5,000 employees are the heart and soul of our highly international, fast-paced, and dynamic environment where innovation and smart, fast action is encouraged.
We want you to join us and help take HelloFresh to the next level - as a company in its growth phase this is a great time to join. Career and development opportunities are endless. We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.
About the job
Reporting to the Director of Marketing BI, the Team Lead CRM Analytics is functioning as a Senior Analyst as well as a Leader in the described leadership functions.
- The Team Lead CRM Analytics provides leadership by:
- Developing the complete analytics roadmap and practice in scope for our main stakeholders
- Identifying and recommending opportunities to impact HelloFresh through analytics and reporting
- Leading agile analytical projects in areas such as AB testing, DataScience, CRM campaign optimization, relevant report and KPI development
- Presenting complex topics at various organizational levels
- Very good reporting and presentation skills as well as story-telling
- Developing and providing training to the user community on both a scheduled and ad-hoc basis
- Maximizes team operational excellence by:
- Coordinating agile processes, prioritization, team cooperation and documentation
- Demonstrating good experiences with people management skills
- Maintaining and growing his/her knowledge of agile workflows, data, and technology
- Meeting with main stakeholders to discuss scopes and timelines
- Promoting continual improvement
- Develops and executes an equitable, successful partnership with peer Analytics, Business Intelligence and DataScience leads and shares cross-team responsibilities such as analytics updates and data quality boards
- Supports the manager in team administration through onboarding, mentoring, cross-training, celebrating successes, and identifying employee engagement and team training opportunities
- Works as an individual contributor in data analysis and the development of reports, dashboards, and related products
Who we are looking for
- Bachelor+ degree in Analytics, Data Science, Computer Science, Statistics, or similar field
- 2+ years of experience leading projects/teams; preferably in startup, tech or digital industry
- 5+ years of experience in analytics and report/dashboard development; preferably includes working with customer behavior data
- Advanced proficiency in SQL; preferably some Python knowledge
- Proficiency in visualization tools (such as Tableau) and presentation tools (such as Power Point)
- Proven ability to build accurate, meaningful reports off of varied data sources based on business need and/or requirements
- Excellent communication, stakeholder management and problem-solving skills
- Able to lead highly visible projects to success
- Experiences with AB testing, CRM analytics and/or agile methods considered as a strong plus
What we offer
- The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
- A vibrant, international environment
- A guaranteed steep learning curve & boost for your career
- Competitive compensation
- Sabbatical policy
- Benefit from our selection of employee perks (significant reduction on your HelloFresh boxes, discount on the HelloFresh GO vending machines, free German classes, Geek Friday, discounts for our neighboring Fitness Studio & Urban Sports Club, annual budget for training and development initiatives, weekly Yoga Classes, Summer & Winter Party)
Are you up for a challenge?
Please submit your complete application below including your earliest starting date.